Privacy Policy

Introduction

Azure Gardens is committed to protecting the privacy and security of personal information provided to us. This Privacy Policy explains how we collect, use, store, and protect your personal data when you interact with our senior living services in Kuala Lumpur, Malaysia.

By using our services or providing us with your information, you agree to the practices described in this policy. If you have questions about our privacy practices, please contact us at [email protected].

Information We Collect

Personal Information

When you inquire about our services or become a resident, we may collect the following types of personal information:

• Name, contact details (email, phone number, address)
• Date of birth and age
• Emergency contact information
• Health and medical information relevant to providing appropriate care
• Dietary preferences and requirements
• Financial information for billing purposes
• Family member or representative contact details

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and device information
• Browser type and operating system
• Pages visited and time spent on our website
• Referring website or source

Cookies and Tracking

We use cookies and similar technologies to improve website functionality and user experience. For detailed information about our cookie use, please see our Cookie Policy.

How We Use Your Information

We use the personal information we collect for the following purposes:

• Providing senior living services and personalized care
• Processing inquiries and managing residence applications
• Communicating with residents and their families
• Billing and payment processing
• Coordinating medical appointments and health-related services
• Improving our services and facilities
• Complying with legal and regulatory requirements
• Sending relevant information about our services (with your consent)

Legal Basis for Processing

We process your personal data based on:

• Consent: When you provide explicit consent for specific purposes
• Contract: To fulfill our obligations under service agreements
• Legitimate Interest: To improve our services and communicate relevant information
• Legal Obligation: To comply with Malaysian laws and regulations

Data Sharing and Disclosure

We may share your personal information with:

• Healthcare Providers: When necessary for medical care and appointments
• Service Providers: Third parties who assist with meals, maintenance, transportation, and other services
• Legal Authorities: When required by law or to protect rights and safety
• Family Members or Representatives: As authorized by residents or necessary for their care

We do not sell or rent personal information to third parties for marketing purposes.

Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. These measures include:

• Secure storage of physical and digital records
• Access controls limiting who can view personal information
• Staff training on privacy and data protection
• Regular security assessments and updates
• Confidentiality agreements with service providers

While we take reasonable steps to protect your data, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services and comply with legal obligations. Specific retention periods include:

• Resident records: Retained for the duration of residence plus 7 years for legal and regulatory compliance
• Financial records: 7 years as required by Malaysian law
• Inquiry information: 2 years from last contact if no service agreement is established
• Website usage data: 1 year unless longer retention is required

Your Rights

Under Malaysian Personal Data Protection Act 2010 (PDPA), you have the right to:

• Access: Request a copy of your personal data we hold
• Correction: Request corrections to inaccurate or incomplete data
• Withdraw Consent: Withdraw consent for processing where applicable
• Limit Processing: Request restrictions on how we use your data
• Data Portability: Receive your data in a commonly used format
• Object: Object to processing based on legitimate interests
• Lodge Complaints: Contact the Personal Data Protection Department if you have concerns

To exercise these rights, contact us at [email protected] or call +60 3 2094 8316.

Children's Privacy

Our services are designed for adults aged 18 and over. We do not knowingly collect personal information from individuals under 18 without parental or guardian consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the updated policy on our website with a new "Last Updated" date. Continued use of our services after changes indicates acceptance of the updated policy.