Terms & Conditions

1. Agreement to Terms

These Terms and Conditions ("Terms") govern your relationship with Azure Gardens and the use of our senior living services. By inquiring about, applying for, or using our services, you agree to be bound by these Terms.

If you are entering into this agreement on behalf of a family member or individual who will be receiving services, you represent that you have the authority to bind that individual to these Terms.

2. Definitions

For the purposes of these Terms:

• "We," "Us," "Our" refers to Azure Gardens
• "You," "Resident" refers to the individual receiving services or their authorized representative
• "Services" refers to senior living accommodations and related support provided by Azure Gardens
• "Residence Level" refers to the specific service package (Skyview, Horizon, or Summit)
• "Facility" refers to our senior living location in Kuala Lumpur

3. Services Provided

3.1 Service Description

Azure Gardens provides senior living accommodations and support services as described in your specific residence level agreement. Services include but are not limited to:

• Private accommodation
• Meals and dietary services
• Housekeeping and laundry services
• Access to common areas and facilities
• Emergency response systems
• Additional services as specified in your residence level

3.2 Service Availability

While we strive to provide consistent services, availability may be affected by circumstances beyond our control, including but not limited to equipment failures, staff shortages, or emergency situations. We will make reasonable efforts to maintain service continuity.

3.3 Service Modifications

We reserve the right to modify services with reasonable notice to residents and families. Significant changes will be communicated at least 30 days in advance when possible.

4. Admission Requirements

4.1 Age and Capacity

Residents must be at least 55 years of age and capable of making informed decisions about their care or have an authorized representative who can do so on their behalf.

4.2 Assessment

Prior to admission, we conduct an assessment to ensure our services match the individual's needs and preferences. We reserve the right to decline admission if we determine our facility cannot appropriately meet someone's requirements.

4.3 Required Documentation

Residents must provide necessary documentation including identification, emergency contacts, medical information, and financial arrangements before move-in.

5. Financial Terms

5.1 Fees and Payment

Monthly fees are based on the selected residence level and are payable in advance by the first day of each month. Accepted payment methods include bank transfer, cheque, or other arrangements as mutually agreed.

5.2 Security Deposit

A security deposit equivalent to one month's fee is required upon move-in. This deposit will be returned within 30 days of move-out, less any applicable deductions for damages beyond normal wear and tear.

5.3 Fee Adjustments

We reserve the right to adjust fees annually with at least 60 days written notice. Fee increases will be reasonable and reflect changes in operational costs.

5.4 Late Payment

Payments not received by the due date may incur late fees as specified in your residence agreement. Continued non-payment may result in termination of services.

5.5 Additional Costs

Certain services or items not included in the monthly fee may incur additional charges. These will be clearly communicated before provision.

6. Resident Responsibilities

Residents agree to:

• Respect other residents, staff, and visitors
• Follow facility policies and safety guidelines
• Maintain their personal space in reasonable condition
• Provide accurate information about health and care needs
• Communicate preferences and concerns to staff
• Make timely payments for services
• Notify us of extended absences or changes in circumstances

7. Facility Policies

7.1 Visiting Hours

While we maintain flexible visiting policies, we ask that visitors respect quiet hours and other residents' privacy. Specific visiting arrangements can be discussed with facility management.

7.2 Personal Property

Residents are responsible for their personal property. While we maintain security measures, we are not liable for loss or damage to personal items except in cases of facility negligence.

7.3 Health and Safety

Residents must comply with health and safety regulations. This includes cooperation during emergency drills, following fire safety guidelines, and adhering to infection control measures when necessary.

8. Privacy and Confidentiality

We are committed to protecting resident privacy as outlined in our Privacy Policy. Personal and health information will be handled in accordance with Malaysian Personal Data Protection Act 2010 (PDPA) and healthcare confidentiality standards.

Information may be shared with family members or representatives as authorized by the resident or as necessary for care coordination.

9. Termination of Services

9.1 Voluntary Termination by Resident

Residents may terminate services with 30 days written notice. The security deposit will be returned as outlined in Section 5.2.

9.2 Termination by Facility

We may terminate services if:

• Resident's needs exceed what we can appropriately provide
• Payment obligations are not met after reasonable notice
• Resident behavior poses safety risks to others
• Terms of this agreement are materially breached

We will provide reasonable notice and assistance with transition planning when terminating services for these reasons.

9.3 Transfer Between Residence Levels

Residents may request to transfer between residence levels subject to availability and assessment of needs. Fee adjustments will apply based on the new residence level.

10. Limitation of Liability

To the extent permitted by Malaysian law:

• We are not liable for injuries or health issues resulting from pre-existing conditions or normal aging processes
• We are not responsible for personal property loss except in cases of facility negligence
• Our liability is limited to direct damages and does not include consequential or incidental damages
• Nothing in these Terms limits liability for death or personal injury caused by our negligence

11. Dispute Resolution

11.1 Informal Resolution

We encourage residents and families to communicate concerns directly with facility management. Most issues can be resolved through discussion.

11.2 Formal Complaints

If informal resolution is unsuccessful, formal complaints may be submitted in writing. We will investigate and respond within 14 business days.

11.3 Governing Law

These Terms are governed by the laws of Malaysia. Any disputes will be subject to the exclusive jurisdiction of Malaysian courts.

12. Changes to Terms

We may update these Terms periodically. Significant changes will be communicated to residents and families with reasonable advance notice. Continued use of our services after changes constitutes acceptance of updated Terms.

13. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.